Shipping & Returns Policy

SHIPPING & RETURNS POLICY

Effective Date: May 17, 2026

Welcome to DreemVu. We appreciate your support and are committed to providing a clear and transparent shopping experience.

Order Processing

All DreemVu orders are subject to a 14–21 business day processing period before shipment.

Processing time allows us to prepare, inspect, package, and fulfill orders appropriately.

Please note:

Processing time is separate from shipping time.

Orders are processed Monday through Saturday only.

No shipping, local pickups, or local deliveries occur on Sundays.

Shipping Information

DreemVu ships orders primarily through USPS Ground Advantage.

Estimated USPS delivery time after processing:

3–5 business days

Estimated total delivery timeline:

17–26 business days

Delivery estimates may vary due to:

Weather delays

Carrier issues

Holiday volume

USPS operational delays

Once shipped, tracking information will be provided when available.

Local Pickup (Baltimore Only)

Local pickup may be available within Baltimore.

Pickup conditions:

Pickup locations must be mutually agreed public locations.

Residential pickups are not permitted.

Pickup availability may vary.

Local Delivery (Baltimore Only)

DreemVu may offer local hand delivery within Baltimore based on availability.

Delivery scheduling is determined at DreemVu’s discretion.

Returns & Exchanges

Customers may request a return within 14 days of confirmed delivery.

Eligible returned items must be:

Unworn

Unwashed

In original condition

Free from damage, stains, odors, or signs of use

Returned with original packaging where applicable

Returned items that do not meet these requirements may be denied.

Non-Returnable Items

The following items are considered final sale and are not eligible for return:

$20 Faith Bundle products

Promotional items

Discounted products

Final sale merchandise

Custom or limited-release items designated as non-returnable

Return Shipping

Customers are responsible for return shipping costs unless:

Incorrect item was shipped

Product arrived defective

Fulfillment error occurred on DreemVu’s side

Refund Processing

Approved refunds are issued to the original payment method only.

Original shipping charges are non-refundable.

Refund processing may require 5–10 business days after approval.

Carrier & Delivery Responsibility

DreemVu is not responsible for:

USPS shipping delays

Carrier delivery interruptions

Incorrect addresses entered by customers

Packages marked delivered by USPS

Damage occurring after delivery due to wear, washing, misuse, or handling

Customers are responsible for providing accurate shipping information at checkout.

Contact Information

DreemVu

1328 N Fremont Ave.

Baltimore, MD 21217

Email: info@dreemvu.com

Phone: 443-508-8983